Contact Rack Theory

Need help building your reptile room?

Have a question about Core, Glow, rack sizing, shipping, assembly, or an order? Send us a message and we’ll help point you in the right direction.

Rack questions Order help Shipping support Built in Georgia
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Send a message

Tell us what you’re building.

The more details you include, the easier it is for us to help. For rack sizing, include the species, number of animals, and whether you want lighting.

Start here

Looking for quick answers?

These pages answer the questions most keepers ask before ordering.

01

Read the FAQ

Answers about Core, Glow, tubs, heat tape, assembly, shipping, and policies.

 02

Shipping & assembly

Learn how racks ship, what comes in the box, and what tools are needed.

 03

Core vs Glow

Not sure which rack line fits your room? Compare the two styles side by side.
Help us help you

Send the right details.

A little context goes a long way. Here’s what to include so we can answer faster.

For rack sizing Tell us the species, age/size, and how many animals you’re planning for.
For order help Include your order number and the email used at checkout.
For shipping damage Send photos of the box, packaging, and damaged pieces.
For Glow lighting Glow is designed for a 12" T5 UVB fixture. Fixture not included.
Ready to shop?

Core or Glow?

Start with Core for the clean no-lighting rack or choose Glow if you want a screen cutout for a 12 inch T5 UVB fixture.

Shop racks Compare Core vs Glow